Privacy Policy

9xbd Privacy Policy – Your Personal Information Is Fully Protected

Your security is our top priority at 9xbd. We never sell your information to third parties. Read this Privacy Policy to learn how your data is collected, stored, and kept secure.

Last Updated: January 2026
Important: By using the 9xbd platform, you agree to this Privacy Policy. We use AES-256 encryption and internationally recognized security protocols to keep your information safe.
Your Data How It Is Protected

End-to-End Encryption

Every transaction and piece of personal information you share is protected with AES-256 encryption. No intermediary can view or alter your data.

No Sale of Data to Third Parties

9xbd never sells your name, phone number, or personal information to advertisers or third parties. Your privacy is not a product to us.

Secure Servers & Storage

Your data is stored on internationally certified secure servers. Firewall protection, intrusion detection, and regular security audits are all in place.

Access Control

Only authorized personnel may access your information when necessary. Every access is logged and reviewed on a regular basis.

SSL Certificate

The 9xbd website maintains an active SSL/TLS certificate at all times. Look for the padlock icon in your browser's address bar to confirm your connection is fully secure.

GDPR-Compliant Policy

Our Privacy Policy is built in accordance with international GDPR standards. You can request access to, correction of, or deletion of your data at any time.

1. Introduction & Applicability

9xbd (referred to hereinafter as "we", "the platform", or "the site") is a trusted online gaming platform for users in Bangladesh. This Privacy Policy explains what personal information 9xbd collects, why it is collected, where it is stored, who it is shared with, and how it is kept secure.

By visiting the 9xbd website, creating an account, or using any of our services, you agree to the terms of this Privacy Policy. This policy is an integral part of our Terms & Conditions an integral part.

Our Privacy Policy has been developed in accordance with applicable data protection laws in Bangladesh and international standards. We may update this policy at any time and will notify you of any changes in a timely manner.

This Privacy Policy applies solely to the 9xbd platform. Third-party services and payment gateways are governed by their own respective privacy policies.

2. What Information We Collect

9xbd collects the following types of information to deliver our services and ensure your security. We only collect what is strictly necessary — nothing more.

Data Types Example Reason for Collection
Identity Information Full name, date of birth, NID number KYC Verification & Age Confirmation
Contact Information Mobile number, email Account Registration & Communication
Financial Information Mobile Banking/Nagad number, transaction history Payment Processing & Fraud Prevention
Device Information IP address, browser, OS Security & Fraud Detection
Gaming Data Betting history, win/loss records Service Improvement & Responsible Gaming
Cookie Data Session data, preference settings Improving user experience

3. How Your Information Is Used

9xbd uses collected information only for specific, defined purposes. We confirm a clear reason before processing your data and never use it beyond what is necessary.

Primary Use:

  • To create, manage, and verify your account
  • To process deposits, withdrawals, and other financial transactions
  • To provide customer support and resolve complaints
  • To activate bonuses, promotions, and VIP benefits
  • To ensure responsible gaming and protect minors

For Security & Legal Reasons:

  • To detect and prevent fraud, money laundering, and illegal activities
  • To identify the use of multiple accounts or bots
  • To fulfill legal obligations and meet regulatory requirements
  • To retain log data as evidence in legal disputes

For service improvement:

  • To analyze and improve platform performance
  • To personalize user experience
  • To analyze user preferences when planning new games and features
9xbd never sells your personal information for advertising purposes or commercially to any third party.

4. Who Your Information Is Shared With

9xbd takes your privacy extremely seriously. We follow a strict, limited policy when it comes to sharing your information.

Information is shared only in limited circumstances:

  • Payment Processor: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the information needed to process transactions, and handle it under their own privacy policies.
  • KYC Partner: Identity verification providers receive only the information necessary for the verification process.
  • Legal Authorities: Information may be disclosed in response to court orders, lawful requests from law enforcement, or requirements from regulatory authorities.
  • Cloud Service Provider: Secure cloud providers operating under strict security agreements are used for data hosting and backup.
Our clear commitment: 9xbd never shares or sells your personal information to advertisers, data brokers, or unrelated third parties.

5. Data Protection Practices

9xbd follows the highest industry security standards to protect your personal information. Our security framework operates across multiple layers.

Technical Security:

  • AES-256 Encryption: All stored data is protected with industry-leading encryption standards
  • TLS 1.3: The latest secure protocols are used for all data transmission
  • Firewall & IDS: To detect and prevent unauthorized access
  • Two-Factor Authentication (2FA): An additional layer of security for your account
  • Regular Security Audits: Regular system audits conducted by third-party specialists

Operational Security:

  • Least Privilege Principle for Data Access
  • Regular cybersecurity training for staff
  • Rapid Response Plan for Data Breaches
  • Data Backup & Disaster Recovery Process
In the event of a data breach, 9xbd will notify affected users within 72 hours and take all necessary protective measures.

6. Cookies & Tracking Technologies

9xbd uses cookies and similar technologies to ensure the platform functions properly and to improve your experience.

Cookie Types:

  • Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
  • Performance Cookies: Used to analyze which pages on the site are visited most frequently.
  • Functionality Cookies: Helps remember your language preferences and settings.
  • Analytics Cookies: Collects anonymized data to understand overall user behavior.

Cookie Controls:

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may limit access to certain features of the platform.

7. Your Rights

9xbd respects your right to data protection. Your key rights are outlined below:

Right to Access Information

You have the right to know what information we hold about you. We will provide it within 30 days of your request.

Right to Rectification

You may request corrections to any inaccurate or incomplete information on your account.

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data, though some information may need to be retained to meet legal obligations.

Right to Restrict Processing

You may request that the processing of your data be restricted for specific reasons.

Right to Data Portability

You have the right to receive your data in a portable format and transfer it to another service.

Right to Withdraw Consent

Where data is processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

8. Data Retention Period

9xbd does not retain your information longer than necessary. Retention periods vary depending on the type of data.

Data Types Retention Period Reason
Account Information 5 years after account closure Legal Obligation
Transaction Records 7 years Financial Regulatory Requirements
KYC Documents 5 years Proof of Identity Verification
Gaming Logs 3 years Dispute Resolution
Cookie Data At end of session or 30 days User Experience
Support Conversations 2 years Ensuring quality service

Once the retention period expires, data is securely deleted or anonymized so you can no longer be identified.

9. Privacy of Minors

9xbd is strictly for individuals aged 18 and above. We do not knowingly collect information from minors.

Age is verified at registration, and confirmed through identity documents during the KYC process. If an underage account is identified, it will be closed immediately and any collected data will be deleted.

If you believe a minor is using 9xbd, please notify our support team immediately. We will take prompt action.

10. Policy Changes

9xbd may update this Privacy Policy from time to time. Changes may be driven by new legislation, technological developments, or an expansion of our services.

For any significant changes, you will be notified via an on-platform notice or to your registered email address. You will be given time to review the changes before they take effect.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. If you do not agree with the changes, you will have the option to close your account.

Last Updated: January 2026. Next review: July 2026.
Privacy Policy Questions about

No, never. 9xbd does not sell your personal information to any third party. Your data is used solely to provide services, ensure security, and meet legal obligations.

Your data is protected with AES-256 encryption and TLS 1.3. We conduct regular security audits and adhere to the highest industry security standards.

Yes, you can request deletion of your data at any time. However, where legal obligations apply, certain information may need to be retained for a specified period. Please contact our support team for assistance.

No. Our cookies are used only to keep the site functional and improve your experience. You can manage or delete cookies at any time through your browser settings.

For any privacy-related complaints or questions, please reach out via our 24/7 live chat support or by email. We aim to respond within 48 hours.

Join a Safe & Trusted Platform

Your privacy is our top priority at 9xbd. Register today and enjoy gaming in a completely safe environment.

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